Welcome to the Warranties page of Kelvonte Boost. We are committed to providing our customers with high-quality products and ensuring your satisfaction with every purchase. This page outlines our warranty policies, coverage details, procedures for making warranty claims, and important information to help you understand the scope and limitations of our warranties.

1. Introduction to Our Warranty Policy

At Kelvonte Boost, we stand behind the quality and craftsmanship of our products, including our luxurious leather chairs, velvet lounge chairs, reception seating, and other furniture pieces. Our warranties are designed to provide peace of mind and assurance that your investment is protected against manufacturing defects and workmanship issues.

Please note that our warranties do not cover damages resulting from misuse, accidents, alterations, improper installation, or normal wear and tear. For any warranty claims, it is essential to follow the procedures outlined below and provide the necessary documentation.

2. Scope of Our Warranties

Our warranties cover the following products:

• Leather Soft Side Reception Chairs
• Velvet Lounge Chairs
• Leather Lounge Chairs
• Chairs, Sofas, and Seating Furniture
• Other custom or standard furniture items available on our site

Warranty Duration:
Most of our furniture products come with a standard warranty period of one (1) year from the date of purchase. Certain premium or custom-made items may include extended warranty options, which will be clearly specified at the time of purchase.

3. What Is Covered Under Our Warranty?

Our warranties typically cover:

• Manufacturing Defects: Issues arising from faulty materials, poor craftsmanship, or workmanship during manufacturing.
• Structural Integrity: Problems such as broken frames, defective joints, or warped components that compromise the stability or safety of the product.
• Material Defects: Flaws in leather, velvet, or other upholstery materials that are not caused by normal wear and tear.

Important: Our warranties do not cover damages caused by:

• Accidental spills, stains, or misuse of cleaning products.
• Normal wear and tear, including fading, stretching, or minor surface scratches.
• Damage caused by improper handling, installation, or transportation after delivery.
• Exposure to harsh environmental conditions (e.g., excessive sunlight, moisture, or extreme temperatures).
• Alterations, modifications, or repairs performed by unauthorized personnel.

4. Warranty Exclusions and Limitations

While we strive to ensure the durability of our products, the following are expressly excluded from warranty coverage:

• Damage resulting from neglect, misuse, or abuse.
• Damage caused by accidents, vandalism, or natural disasters.
• Damage due to improper installation or assembly.
• Fading, discoloration, or surface wear resulting from environmental factors.
• Cosmetic damages that do not affect the structural integrity or functionality of the product.
• Normal aging or routine maintenance issues.

5. How to Make a Warranty Claim

If you believe your product qualifies for warranty coverage based on the above terms, please follow these steps:

Step 1: Contact our customer support team at support@kelvonteboost.site or call +1 919 236 8913 within the warranty period. Provide your order number, purchase date, and detailed description of the defect or issue.

Step 2: Submit supporting documentation, including photographs of the defect, a copy of your purchase receipt, and any relevant warranty registration details.

Step 3: Our warranty team will review your claim and may request additional information or inspection if necessary.

Step 4: If your claim is approved, we will determine the appropriate resolution, which may include repair, replacement, or other remedies as deemed suitable.

Step 5: You will be instructed on the next steps, including how to return the product if required and how the repair or replacement process will proceed.

6. Repair, Replacement, and Refund Policy

Depending on the nature of the defect and the assessment by our warranty team, Kelvonte Boost may:

• Repair the defective part or component at no cost to you.
• Replace the product with an identical or similar item if repair is not feasible.
• Offer a refund if repair or replacement is not possible or practical.

Please note that shipping costs related to warranty claims may be covered by Kelvonte Boost or borne by the customer, depending on the circumstances.

7. Warranty Service Limitations

Our warranty services are limited to the original purchaser and are non-transferable. We reserve the right to refuse warranty claims that are not accompanied by proof of purchase or are outside the warranty period.

Additionally, we are not responsible for any incidental or consequential damages resulting from product defects or warranty claims.

8. Extended Warranty Options

For customers seeking additional coverage beyond the standard warranty period, Kelvonte Boost offers extended warranty options. These can be purchased at the time of initial order or within a specified period after purchase, subject to terms and conditions.

Please contact support@kelvonteboost.site for more information about extended warranty plans and pricing.

9. Care and Maintenance Guidelines

To maximize the lifespan of your furniture and ensure warranty validity, proper care and maintenance are essential. We recommend:

• Regularly cleaning upholstery with appropriate products suitable for leather or velvet.
• Avoiding exposure to direct sunlight or moisture.
• Using protective pads or covers to prevent scratches or surface damages.
• Following manufacturer-specific cleaning and care instructions provided with your product.

Failure to follow these guidelines may void your warranty.

10. Contact for Warranty Support

If you need to file a warranty claim or require assistance, please contact Kelvonte Boost at:

Kelvonte Boost
205 Pine St NE
Wilson, NC 27893
United States
Phone: +1 919 236 8913
Email: support@kelvonteboost.site

Our dedicated customer service team is here to assist you promptly and ensure your satisfaction.

11. Final Notes

Kelvonte Boost is committed to quality and customer satisfaction. While our warranties provide protection against manufacturing defects, we encourage you to inspect your products carefully upon receipt and follow all recommended care instructions.

Please retain your purchase receipt and warranty registration details for future reference and warranty claims.