Refund and Returns Policy

Welcome to Kelvonte Boost. We appreciate your trust and confidence in our products and services. Our goal is to ensure your complete satisfaction with every purchase. This Refund and Returns Policy outlines the procedures, conditions, and guidelines regarding returns, refunds, and exchanges for products purchased through our website. Please read this policy carefully before making a purchase. If you have any questions or require further assistance, feel free to contact us at the details provided below.

1. Scope of This Policy

This Refund and Returns Policy applies to all products purchased directly from Kelvonte Boost, including but not limited to the Black Hercules Diplomat Series Leather Soft Side Reception Chair, Blackberry Velvet Club Chair, and Cranberry Linen Wingback Chair.

Please note that custom-made, personalized, or special-order items may be subject to different return conditions, which will be specified at the time of purchase.

2. Order Verification and Inspection

Upon receipt of your order, we encourage you to carefully inspect the product for any visible damages or defects. If you notice any issues, please contact us immediately within 48 hours of delivery with detailed photographs and a description of the problem. Early inspection helps us process your claim efficiently.

3. Return Eligibility

To be eligible for a return or refund, the following conditions must be met:

The product must be unused, in the same condition as when received, and in its original packaging.
The request for return must be made within 30 days of the delivery date.
The product must not have been assembled or altered in any way.
Items that are damaged due to misuse, neglect, or improper handling are not eligible for return.
Custom or personalized orders are generally non-returnable unless they arrive defective or damaged.

4. Initiating a Return

If you wish to return a product, please follow these steps:

Contact Us: Reach out to our customer service team via email at support@kelvonteboost.site or call us at +1 919 236 8913. Provide your order number, detailed description of the reason for return, and photographs of the product if applicable.
Return Authorization: Upon review, we will issue a Return Authorization (RA) number along with detailed return instructions. Returns sent without prior authorization may not be accepted.
Prepare the Product: Pack the product securely in its original packaging, including all accessories, manuals, and tags. Clearly write the RA number on the outside of the package.
Ship the Product: Use a trackable shipping method to return the item to our designated address:

Kelvonte Boost
205 Pine St NE
Wilson, NC 27893
United States

Please bear the cost of return shipping unless the return is due to our error or a defective product.

5. Return Processing and Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request within 7 business days.

Approved Returns: If the return meets our conditions, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase.
Rejection of Return: If the product does not meet our return criteria, we will notify you and arrange for the return to be shipped back to you at your expense.

Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you wish to exchange a product for a different model, size, or color, please contact us within 30 days of delivery. The process is similar to a return, and you will be responsible for shipping costs associated with the exchange.

Once we receive the returned item and confirm its condition, we will ship the replacement product at no additional cost if the exchange is due to our error or defect. Otherwise, applicable fees and shipping costs will apply.

7. Damaged or Defective Items

In the unlikely event that your product arrives damaged, defective, or not as described, please contact us immediately with photographs and detailed descriptions. We will work with you to resolve the issue promptly through replacement, repair, or refund, depending on the circumstances.

8. Non-Returnable Items

The following items are generally non-returnable:

Custom or personalized orders, unless defective.
Items damaged due to misuse, neglect, or improper handling.
Sale or clearance items, unless otherwise specified.

9. Late or Missing Refunds

If you haven’t received your refund within the specified period, please check with your bank or payment provider first. Sometimes refunds are processed but take additional days to appear in your account.

If you still have questions regarding your refund, contact us at support@kelvonteboost.site or +1 919 236 8913.

10. Contact Us for Returns and Refunds

For any questions, to initiate a return, or to request an exchange, please contact our customer support team:

Phone: +1 919 236 8913
Email: support@kelvonteboost.site
Address: 205 Pine St NE, Wilson, NC 27893, USA