At Kelvonte Boost, we are dedicated to providing our customers with reliable, efficient, and secure shipping services to ensure your orders reach you promptly and in perfect condition. This Shipping and Delivery Policy outlines the details of how we process, ship, and deliver your orders, along with important information to help you understand what to expect. Please review this policy carefully. If you have any questions or require further assistance, do not hesitate to contact us at the details provided below.

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1. Order Processing Time

Once you place an order with Kelvonte Boost, our team begins processing it promptly. Orders are typically processed within 2-5 business days (excluding weekends and public holidays). During peak seasons or promotional periods, processing times may be slightly longer due to high demand. We appreciate your patience and understanding.

Important: Orders are only shipped once payment has been successfully received and verified.

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2. Shipping Methods and Carriers

We partner with reputable courier and freight services to ensure your products are delivered safely and efficiently. The available shipping methods may include:

• Standard Shipping (3-7 business days)
• Expedited Shipping (2-4 business days)
• Same-Day or Next-Day Delivery (where applicable and available in select areas)

The specific carrier and shipping method for your order will be determined based on your location, the size, and weight of your purchase, and the shipping option selected at checkout.

Note: Certain bulky or heavy items, such as the Black Hercules Diplomat Series Leather Soft Side Reception Chair, may require freight or specialized delivery services. These arrangements will be communicated clearly during the order confirmation process.

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3. Shipping Costs

Shipping charges are calculated based on the weight, dimensions, destination, and chosen delivery method of your order. During checkout, you will see the total shipping cost before completing your purchase.

We occasionally offer free shipping promotions for certain products or order totals. Details of such promotions will be specified on our website.

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4. Delivery Destinations

Kelvonte Boost primarily ships within the United States, including all contiguous states. We strive to deliver to all residential and commercial addresses within our service area.

International Shipping: Currently, we do not offer international shipping. However, if you are outside the U.S. and interested in placing an order, please contact us directly to discuss possible arrangements.

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5. Order Tracking

Once your order has been shipped, we will send you a confirmation email containing your tracking number and a link to monitor your shipment’s progress. You can use this information to stay updated on your package’s location and estimated delivery date.

Please note that tracking information may take up to 24 hours to update after dispatch.

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6. Delivery Times and Expectations

While we strive to meet estimated delivery times, unforeseen circumstances such as weather delays, carrier disruptions, or other logistical issues may occasionally cause delays. We appreciate your patience and understanding in such cases.

Estimated Delivery Timeframes:

Shipping Method	Delivery Timeframe	Notes
Standard Shipping	3-7 business days	Typically used for most orders
Expedited Shipping	2-4 business days	Additional charges may apply
Same-Day/Next-Day	Same day or 1 business day	Available in select areas

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7. Receiving Your Order

Upon delivery, please inspect your package carefully:

• Verify that all items are received in good condition.
• Check for any visible damages to the packaging.
• Confirm that the correct items and quantities are delivered.

If you notice any issues, such as damage or missing items, please contact us immediately within 48 hours of receipt with detailed descriptions and photographs.

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8. Delivery Issues and Delays

If your order has not arrived within the estimated timeframe:

• First, check the tracking details provided.
• Contact the courier or carrier directly for additional information.
• Reach out to our customer service team for assistance at support@kelvonteboost.site or +1 919 236 8913.

We will work with the courier and you to resolve any delivery issues promptly.

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9. Unable to Deliver

In cases where delivery is attempted but unsuccessful (e.g., no one available to receive the package or inaccessible address), the courier may:

• Leave the package at a secure location (if permitted).
• Return the package to our facility.
• Attempt redelivery, which may incur additional charges.

If your package is returned to us due to failed delivery attempts, we will contact you to arrange re-shipment, and additional shipping fees may apply.

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10. Shipping Restrictions

Kelvonte Boost reserves the right to refuse shipment to certain addresses or regions where delivery services are unavailable or pose logistical challenges. We are also committed to complying with all applicable laws and regulations.

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11. Changes to Shipping Information

Please ensure that your shipping address and contact details are accurate and complete at checkout. Any errors may lead to delays or failed delivery.

If you need to update or change your shipping information after placing an order, contact us immediately at support@kelvonteboost.site or +1 919 236 8913. We will do our best to accommodate your request before your order is shipped.

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12. Contact Us for Shipping Inquiries

For questions about your shipment, delivery status, or to report delivery issues, please contact our customer support team:

• Phone: +1 919 236 8913
• Email: support@kelvonteboost.site
• Address: 205 Pine St NE, Wilson, NC 27893, USA